Refund policy

Refund & Returns Policy

At Lissy, every bag is handmade with care and attention to detail. Because our products are handmade, small variations in colour, stitching, pattern placement and finish may occur. These are part of the character of a handmade item and are not considered defects.

Damaged Items

Please inspect your order when it arrives. If your parcel or bag appears to have been damaged during delivery, please contact us promptly with photographs of the packaging and the item so that we can help resolve the issue.